Processes
Contact Centre Management — maximum service quality for customer contacts
The contact centre is an important advocate for an organisation. It is here that the service quality becomes evident through direct contact with the customer. Therefore, it is vital that the service is exemplary and that contact centre agents handle customer enquiries as comprehensively as possible.
Cirquent — your contact centre specialist
Cirquent can help your contact centre run more effectively and efficiently by integrating related business data from operational systems. Based on the cause and effect model, we offer you a contact centre cockpit that collects, compares and analyses information – not only from the contact centre reporting system, but also from CRM systems and back-office applications.
Our Services at a Glance
- Analysis of the contact centre
- Implementation of the contact centre strategy
- Introduction of company-wide contact centre systems
- Migration and consolidation of contact centre systems
- Introduction of self-service systems
- Control and performance management
- Agent training
We are able to integrate multi-media communication and customer management systems to ensure consistency, whether it is for an individual department or a company-wide, virtual contact centre.