Claims processing put to the test
In claims processing, insurers have to minimise their costs while simultaneously meeting their customers' expectations. Here insurers face increasing time and quality pressures particularly from low margins.
Cirquent provides intelligent process design
In order to give equal consideration to customer demand, legal requirements and cost aspects in this area, Cirquent recommends automation similar to that of the automobile and other manufacturing industries.
In order to provide active claims management, Cirquent applies an individually customised combination of business process management (BPM) and Six Sigma. This can be used to make processes more efficient and improve the quality of their results. In doing so, we see the company as a networked system of business processes that are constantly being measured, analysed and improved. In this area we offer:
- Detailed process optimisation analysis
- A holistic approach to processes, structural organisation, IT infrastructure, product development, workforce and corporate culture
- A significant reduction in claims expenses by analysing closed claim files
- Alignment of processes to the customer
- Best practice analysis as a basis for optimisation proposals
- Organisational and technical implementation
Achievable benefits — measurable process quality
Insurance companies gain a clear competitive advantage by applying modern BPM and Six Sigma methods from Cirquent. This supports claims processing to react quickly, more effectively and with greater service quality.
