The tasks

• Minimise the risk of system failure: reduce the risk of system failures, as price losses due to failure are the responsibility of attrax
• Reduce throughput time for share certificate orders: reduce the throughput time for share certificate orders to a minimum
• Increase the time of open order windows: keep the order window open as long as possible before the cut-off

Cirquent's services

Communication with no media interruptions: The "Connectivity Hub" developed by Cirquent converts any source and target formats (SWIFT, XML, CSV, Excel, etc.) into an internal XML format – the technical requirement for communication with no media interruption.

Automation based on standards: With the use of the SWIFT standard, the processes of order verification, ordering, order confirmation and account reconciliation are automated – fully in line with the idea of Straight Through Processing.

Main benefits for the customer

Excellent customer service – "Electronified" and, thus, perfectly coordinated processes ensure excellent customer service:

• Simple control: All transaction statuses and payment flows can be controlled online.
• Immediate confirmation: Clients receive confirmation of their order within 1-2 minutes.
• Automatic procurement of foreign currency: When a foreign currency fund is ordered, the foreign currency procurement process is immediately triggered.
• Long opening times for order windows: Order windows are kept open for clients for up to 30 minutes before the "cut-off".

The most important improvements

The following improvements were to be achieved through targeted measurement of times, capacities and quality:

• Improved "cause study": determine and rectify the causes of deviations faster
• Fewer errors: reduced error rate
• More efficiency: being able to process more data in the same time
• More satisfied customers: increased customer satisfaction

And last but not least, the process improvements should free up capacities so that the business model can be expanded.

Cirquent's services

• Proof of Concept: Conduct Proof of Concept
• Workflow tool: Support for development and introduction of a workflow tool
• Six Sigma: Successful implementation of Six Sigma projects
• Certification: Certification of Avox employees

The benefits for the customer

Improved profitability: When the project was concluded, Avox's profitability increased. This is directly due to the amount of data that each analyst can process within a given time. The specific improvements

• Less processing time: On average 30 per cent less processing time per data record
• Lower correction rate: 50 per cent lower correction rate in quality assurance

Other benefits

• Savings in the high six-digit range: As a result of the process improvements Avox Ltd. saves several hundred thousand euros per year.
• More customer satisfaction: Customer satisfaction is improved thanks to the high quality of the data and full compliance with the SLAs arranged with customers.
• More capacities: Capacities were also freed up for the planned expansion of the business model.

The most important requirements

1. Access to payment clearing systems – specifically to EMZ, STEP2, SEPA and TARGET2

2. Connection to SWIFT

3. Development of a correspondent bank network

In all applications emphasis was put on optimum connections to the treasury department and to the securities systems (e.g. Clearstream and Eurex) because the core business is processed through them.

Project success

Full, reliable access to all payment systems was set up. This allowed CACEIS Bank Germany to begin operating as a full bank with a complete range of asset services.

Cirquent's services

• Strategy advice and expert consulting in the area of payments
• Certification for TARGET2 and EMZ
• SWIFT setup for Cash & Securities MT
• Compilation of manuals and training
• Test: Management, coordination, implementation
• Project and change management
• Support for operation and maintenance

Background

In the five call centres of BMW Group Financial Services more than 450 call agents advised customers and dealers about financing, leasing, investment and insurance. However, the existing system was designed for just 250 call agents. The consequence: continuous overloading and, consequently, less stability and inadequate availability.

The two most important requirements for the new system

• Improved service quality through cross-location, intelligent routing
• Basis for a central IT platform – suitable for use in different countries and business areas

Cirquent's services

• Choosing the system: Support and advice in choosing a suitable system – the decision was made to choose the special provider Avaya
• Implementation: Responsibility for successful realisation – from development and implementation to employee training

The benefits for the customer

• Stable capacity utilisation: With an intelligent routing process it was possible to stabilise capacity utilisation of the contact centre agents.
• Lower costs: The costs for external service providers and contact centres were reduced – in relation to the call volume.
• Optimum routing: Calls are now routed directly to the correct agents. Inquiries can now be handled much faster, which increases customer satisfaction.
• Improved service quality: Thanks to the link to the CRM system the right customer cockpit now opens. This means that customers get more detailed advice and better service.

The benefits for the customer

The settlement system allows complex product and customer hierarchies and many different, flexible price structures to be mapped. More important benefits at a glance:

• Uniform settlement processes and determination of charges in one system
• Flexible billing layout for subsidiaries with their own corporate design
• Significant improvement in data quality
• More transparency in accounting, reporting and controlling
• Consistency and uniformity of product and customer master data
• Simple implementation of complex price structures and flexible price models

Cirquent's services

• Project management
• Functional specifications
• Test – planning and implementation
• Rollout planning
• Production support
• Maintenance and continued development

Benefits for corporate customers

Dresdner banks' innovative cash management system provides many benefits for corporate customers:

• Interest rate optimisation through specific control & pooling of international cash flows
• Support for in-house bank functionalities
• Extensive reporting of account information
• Conversion and routing of payment advice
• (e.g. SEPA, MT101)
• Use of new communication channels (SWIFT FileAct)

The offer of flexible, efficient and secure products makes Dresdner Bank an attractive partner for cash management that is just as individual as its customers.

Benefits for the Bank

Cirquent developed an extendable, technical infrastructure for the entire product family. The benefits of this long-term planned software infrastructure are:

• Rapid response to the cash management needs of international corporate customers
• Improved customer service for corporate customers thanks to the exclusive service and the excellent quality of the information
• Improved economic efficiency due to cost-optimised processes

Cirquent's services

Cirquent handled the following tasks in the implementation of various cash management products:

• Design of an extendable architecture model with guarantee of the underlying conditions performance, security, availability and internal bank policies
• Gradual implementation of the functionalities
• Quality assurance
• Support for operation and maintenance

The objective

Easier access to SEPA: The idea behind the conversion platform was to convert non-SEPA formats into SEPA and to provide access to SEPA – without Cirquent's customer having to change to an XML format.

Benefits for corporate customers

Dresdner Bank can now offer its corporate customers all the benefits of SEPA:

• No foreign accounts for corporate customers: Corporate customers no longer have to maintain separate accounts with foreign banks.
• Low transaction fees for corporate customers: Dresdner Bank can process all transactions in Germany – corporate customers benefit from lower German transaction fees.
• Lean liquidity management: In the long term, the entire liquidity management system can focus on just a few accounts.
• More growth:"For us, SEPA is a growth story – in other words a path to more growth." Christian Rhein, functional project manager at Dresdner Bank AG

Cirquent's services

New product platform: To convert the old format, Cirquent developed a technical product platform with

• easier maintainability
• more performance
• outstanding efficiency
• fully automated processing
• safeguards for the future – the latest standards are mapped

Support in all project phases – The specific tasks of Cirquent were:

• Analyse the requirements and integrate the new SEPA requirements
• Define/draft the target architecture on the basis of the existing product platform
• Implementation
• System tests
• Implement changes during the course of the project – adapt to the changing SEPA guidelines
• Rollout

Goals

Standard sales process: The product approach that was dominant in sales was to be replaced by a standard sales process for all the units involved.

New CRM culture: Apart from the IT solution, another goal was to establish a new CRM culture.

Implementation

During implementation of the operational and analytical sales requirements, DZ BANK chose Oracle Siebel software with the following functions:

• Mapping of the new support concept for customers
• 360° view of individual customers
• Consolidation and mapping of eight overarching sales processes

Cirquent's services

• Functional specification: Business workshops for the functional specification of the CRM solution
• Implementation: Technical design, implementation and testing of the CRM solution
• Rollout: Rollout of the solution, including deployment and support
• Training: Planning and execution of training courses
• Coaching: Support for customer in the downstream project phases

The benefits for the customer

1,400 users, including the cooperative banks and the foreign entities, now work with the ProCustomer solution. The benefits:

End-to-end sales process: With ProCustomer the different sales processes were replaced by one single, end-to-end process. Most standalone solutions were replaced.

Targeted customer approach: The system enables a customer-oriented view for all sales units. Thanks to the new support concept, customers are now addressed more specifically and synergies are generated.

More efficiency in sales: With the new support concept plus the new customer classification, potentials can now be determined more specifically and sales resources can be deployed more effectively.

360° view of customers: "With the new system we have now united all the main sales-relevant information from all functional areas into one system. This 360° view of our customers is exactly what we wanted to achieve." Bianca Klein, Project Manager DZ BANK AG

Requirement and solution

The system was to be expanded with a risk analysis with a graphic presentation function. The theoretical basis was the return-risk presentation according to Markowitz with an adjusted efficiency line. The solution was to connect an independent calculation and visualisation web service to Triple'A with Tetralog from Ray Sono.

Benefits for the customer

With the new solution, employees in HypoVereinsbank's Wealth Management Division can present the return-risk ration graphically. The results:

• More quality in customer consulting
• Increased number of clients
• Competitive advantages

Cirquent's services

Cirquent designed the innovative solution together with HypoVereinsbank's Wealth Management Division. Cirquent's contribution in detail:

• Product selection: Advice in product selection
• Functional concept: Preparation of the complete functional concept
• Transition solution: Development and provision
• Test: Functional concept and execution
• Development: Functional support
• Training: Provision of training material

Background

More flexibility with improved performance – these were the main demands for the new solution. Thus, Union IT Services decided on an open source strategy based on

•  Java Business Integration
•  Apache ServiceMix
•  JBoss Application Server

The goals:

• Better replaceability of components
• More stable life cycle of the integration landscape

Cirquent's services

• Market analysis: Support in the market analysis
• Proof of Concept: Proof of Concept for the new platform
• Implementation: Implementation of the new platform
• Migration: Migration support
• Development: Continuous development of the solution

The benefits for the customer

Union IT Services now operates a cutting edge, open source-based EAI and SOA environment. The advantages of the new solution are

• Flexibility: Interfaces can be developed twice as fast.
• Cost savings: There are no licence fees, development expenditure is also lower.
• More performance: A real performance boost was achieved.
• Lower operating costs: "We were mainly looking for more quality - but of course we are happy that we no longer have to pay licence fees and the lower expenditure for development also has a positive effect on our operating costs." Dr. Olaf Zeitnitz, Managing Director of Union IT Services