The aftermarket sector in the manufacturing industry — exploiting the yield potential
Many enterprises in the manufacturing industry generate higher returns in the aftermarket sector than in the product business. But although the aftermarket sector is growing significantly, corporate strategy, business and processes are often only partially geared towards exploiting the potential.
Cirquent provides integrated services for the aftermarket sector
Cirquent is your partner for optimising your aftermarket sector. We develop and deliver integrated service concepts, processes and solutions for all aftermarket services and products. We make use of the “moments of truth” methodology to reorganise the service and develop channel co-operation models between manufacturers and retailers.
Our aftermarket expertise — An overview of achievable benefits
- Process optimisation: time savings and greater opportunity for the customer service staff to gain more revenue through cross-selling of accessories and aftermarket services
- Targeted and demand-oriented provision of service information: segment and time value-oriented, flexible pricing
- Transparent processes for handling warranty orders and standardisation of supplier return and supplier management: reduction of warranty costs and optimisation of warranty processes
- Targeted utilisation of auto-ID processes: optimisation of processing time for the maintenance of technical products and systems and demand-oriented provision of spare parts: reduction of capital commitments
