Service Assurance from Cirquent for your next generation network infrastructure
Service Assurance is more than simple network management. With Next Generation Networks (NGN) the telecommunications industry is creating infrastructures to offer entirely new services. But as well as innovation, customers are demanding better availability of the service portfolio. To meet this demand while remaining profitable, providers need to have excellent service assurance that can also consolidate system landscapes which have been growing over many years.
Cirquent supports your roadmap to greater service quality
NGNs place far higher requirements on the process topologies of the telecommunications providers. Cirquent offers strategies and tools for modern Operation Support Systems (OSS) to deal with this by creating OSS roadmaps that transparently map the integration of processes and the modification of tools. We strive to offer the tools you need to create an excellent service assurance landscape. We offer:
- Inventory Management
- Incident & Problem Management
- Service Level Agreement (SLA) Management
- Quality & Performance Management
- Field Force Management
Services from a single approach
We offer a service assurance process, independent of products, that consolidates your OSS tools and reduces process costs.
Achievable benefits at a glance
- Guaranteed service quality through end-to-end processing of customer queries
- Cost efficiency and reduced run-through times by excluding duplicate work in customer queries
- Monitoring for proactive troubleshooting
