Order management — mass production in a convergent market
Many customers, one product — that was how things were. Today, it is many customers, many product options. Customers no longer buy single products, but a complete service package consisting of services such as telephony, Internet and mobile phones including end devices and accessories. Providers activate the ordered services on different systems, then inform and connect suppliers and partners.
Cirquent ties up all the loose ends
The front end order management system must be able to access the entire product portfolio while the backbone landscape must be designed in such a way that internal and external interfaces function without a hitch. Successful order management must integrate processes and systems in order to serve the customer with convergent services. For this we offer:
- Multi-channel order entry applications for convergent products
- Introduction of a service-oriented order management backbone
- Implementation of an overall order-delivery process with logistics and parts provision
- End-to-end order provisioning and service activation in heterogeneous networks
- Portal solutions for order tracking and settlement
Available benefits at a glance
- Target group specific marketing across all sales channels
- Satisfied customers through comprehensive convergent product bundles
- Short time-to-market using configurable products and services
- Short time-to-customer through extensive automation of the provisioning process
